How do I re-install Prime?

If you're experiencing an issue with Prime, we recommend deleting the app entirely from your device and re-installing a fresh copy from the app store. Any issues you are experiencing with Prime will be solved by deleting the app and re-installing a fresh copy.

iPad & iPhone Instructions 1.) Press and hold on the app to delete it. Press the "x" to delete the app. 2.) Go to the app store and download Prime again 3.) Make sure you have an Internet connection and login with your Loop account. 4.) When you download songs, you'll see an option called "Original". Tap on that. It will load the songs into your setlist.

Mac Instructions 1.) Delete the app from your Applications folder. 2.) Go to User/Library/Containers and delete the folder "com.loopcommunity.PRIMEMAC" 3.) Empty your Trash 4.) Go to the app store and download Prime again 5.) Login with your username. When you download songs, you'll see an option called "Original". Click on that to add the song to your setlist.